Your practice task
Take 50 customer messages. First, label each one yourself as “price question”, “repair status” or “complaint” — that is the labelling step machine learning depends on. Then write a prompt that asks a language model to label the same 50. Count where you and the model disagree and write one line on why. We sit with you through this, because seeing the two methods disagree on the same data teaches the difference faster than any definition.

